Vocentry LLC ("Vocentry," "we," "us," or "our") operates an AI voice receptionist service for dental practices. This Privacy Policy explains how we collect, use, disclose, and protect information in connection with our services.
We collect the following types of information:
Vocentry LLC is a Business Associate under HIPAA. We enter into a Business Associate Agreement (BAA) with each dental practice client before processing any Protected Health Information (PHI). All PHI is processed and stored on HIPAA-eligible AWS infrastructure covered under our signed AWS BAA.
We do not sell your personal information. We share information only with service providers who help us deliver our services (AWS, GoHighLevel, Bland.ai, NexHealth), all of whom have signed BAAs with Vocentry. We may also disclose information when required by law.
We retain call recordings and transcripts for 90 days. Patient contact information is retained for the duration of the client relationship plus 7 years to comply with healthcare record-keeping requirements.
Vocentry sends automated SMS messages on behalf of dental practice clients to their existing patients for appointment reminders, patient reactivation, and follow-up communications. By providing your phone number and opting in through our onboarding form, you consent to receive these messages. Message frequency varies based on appointment activity. Message and data rates may apply. To opt out at any time, reply STOP to any message. For help, reply HELP or contact us at pooya@vocentry.com.
No sharing of SMS opt-in data: We do not sell, rent, share, or disclose your SMS opt-in information or phone number to any third parties for their marketing purposes. SMS consent information is used solely to send messages related to your Vocentry account and dental practice services.
Our website and application use cookies and similar tracking technologies to operate our services, maintain your session, and improve user experience. We use session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted). We do not use third-party advertising cookies. You can control cookies through your browser settings, though disabling cookies may affect service functionality.
We implement industry-standard security measures including encryption at rest and in transit, access controls, and regular security reviews. All data is stored on AWS infrastructure with HIPAA-eligible security configurations.
Vocentry LLC
Email: pooya@vocentry.com
Phone: 310-804-9268
Website: vocentry.com